Frequently Asked Questions

Frequently Asked Questions

What are the delivery times and costs?

Standard delivery for most sheds and garden buildings is typically within 7-14 working days. Larger structures like log cabins may have a longer lead time, which will be clearly indicated on the product page. We are pleased to offer free delivery on all orders over £500 to most mainland UK postcodes. For full details, please see our Delivery Information page.

Do I need a base for my garden building?

Yes, a solid and level base is essential for the stability, longevity, and correct assembly of any garden building. A base made from concrete, paving slabs, or a timber frame is recommended. An inadequate base can lead to structural issues and may void the product's warranty.

What is the difference between dip-treated and pressure-treated wood?

Dip-treated timber has been coated in a preservative, offering good protection against rot and fungal decay. It requires annual re-treatment to maintain its protective qualities. Pressure-treated (or tanalised) timber has had preservative forced deep into the wood's grain under high pressure. This provides longer-lasting protection and typically comes with a much longer anti-rot guarantee, often 10-15 years, without the need for annual re-treatment.

Can I get my shed or log cabin installed for me?

Yes, we offer a professional installation service for many of our products. This option can be selected on the product page for an additional fee. Our experienced installers will ensure your building is assembled correctly and efficiently, saving you time and effort.

What is your return policy?

We offer a 30-day return policy for items that are unused and in their original packaging. If you wish to return a product, please contact our customer service team to initiate the process. For more detailed information, please read our full Returns Policy.

How do I maintain my garden building?

Maintenance depends on the material. For wooden sheds, we recommend an annual treatment with a quality wood preservative. For metal and plastic sheds, regular cleaning with soap and water is usually sufficient. It is also important to check and tighten fixings periodically and ensure gutters and roofs are clear of debris.

What warranty do you offer on your products?

Our products come with a comprehensive manufacturer's warranty. This typically includes a 10-year anti-rot guarantee for pressure-treated timber and specific warranties for metal and plastic structures against rust or defects. For full details on coverage, please visit our Warranty & Guarantee page.