Privacy Policy

Last Updated: 24th October 2026

Welcome to ShedVault ("we", "our", "us"). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy outlines how ShedVault, operating from the United Kingdom, collects, uses, discloses, and protects your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as the EU General Data Protection Regulation (EU GDPR) where applicable.

1. Data Controller Identity

For the purposes of the UK GDPR and EU GDPR, the data controller is:
[Your Company Name/Legal Entity Name]
[Your Company Registration Number, if applicable]
[Your Registered Address]
[Your Contact Email Address]
(Hereinafter referred to as "ShedVault" or "the Controller").

We are responsible for deciding how and why your personal data is processed.

2. Personal Data We Collect

We collect various types of personal data to provide and improve our services to you, including:

• Identity Data: Name, title, date of birth.
• Contact Data: Billing address, delivery address, email address, telephone numbers.
• Financial Data: Payment card details (processed securely by third-party payment processors, we do not store full card details), bank account details for refunds.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

3. Lawful Basis for Processing Your Personal Data

We will only process your personal data when we have a lawful basis to do so. The primary lawful bases we rely on are:

• Contract: Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request before entering into a contract (e.g., processing your order, delivering your shed, handling returns).
• Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., sending you marketing emails, placing non-essential cookies). You have the right to withdraw consent at any time.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override those interests (e.g., improving our website, preventing fraud, direct marketing where we have an existing relationship and you haven't opted out). We ensure a careful balance between our interests and your rights.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax reporting, consumer protection laws).

4. How We Use Your Personal Data

We use your personal data for various purposes, including:

• To process and fulfil your orders, including payment processing and delivery.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To enable you to participate in a prize draw, competition, or complete a survey.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
• To make suggestions and recommendations to you about goods or services that may be of interest to you.

5. Data Subject Rights

Under UK GDPR and EU GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal data in certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, particularly where we are relying on legitimate interests or for direct marketing purposes.
• Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless certain exceptions apply.

To exercise any of these rights, please contact us at [Your Contact Email Address]. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

6. Data Retention Periods

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For example, by law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances, you can ask us to delete your data (see "Right to Erasure" above).

7. Cookie Categories

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy. Generally, cookies fall into these categories:

• Essential Cookies: These are required for the operation of our website (e.g., enabling you to log into secure areas of our website, use a shopping cart).
• Analytics/Performance Cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
• Functionality Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
• Marketing/Targeting Cookies: These record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

8. Third-Party Data Sharing

We may share your personal data with the following categories of third parties for the purposes outlined in this policy:

• Service Providers: Third parties who provide services to us, such as payment processors (e.g., Shopify Payments, PayPal), delivery companies (e.g., Royal Mail, DPD, Evri), IT and system administration services, marketing services, and customer support.
• Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Government Bodies and Regulators: HM Revenue & Customs, regulators, and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
• Third Parties for Marketing: We will get your express opt-in consent before we share your personal data with any company outside the ShedVault group of companies for marketing purposes.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

9. International Data Transfers

Some of our external third parties may be based outside the UK and European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the UK/EEA. Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or the UK government.
• Where we use certain service providers, we may use specific contracts approved by the European Commission or the UK government which give personal data the same protection it has in Europe/UK.
• Where we use providers based in the US, we may transfer data to them if they are part of the Data Privacy Framework which requires them to provide similar protection to personal data shared between Europe/UK and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK/EEA.

10. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

11. How to Make a Complaint to the ICO/Supervisory Authority

If you have any concerns about our use of your personal data, you can make a complaint to us at [Your Contact Email Address]. We will endeavour to resolve your concerns.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

For individuals in the EU, you have the right to lodge a complaint with your local supervisory authority for data protection. A list of EU supervisory authorities can be found here.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website, and we will notify you of any significant changes where appropriate. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Thank you for trusting ShedVault.