Refund Policy

Our Refund Policy

We aim to make the refund process as straightforward as possible. This policy outlines the eligibility, process, and timeframes for receiving a refund for a returned product.

Refund Eligibility

To be eligible for a full refund, your returned item must meet the following criteria:

• The return must be initiated within 30 days of delivery.
• The item must be received by us in its original, unused, and unassembled condition, complete with all original packaging and components.
• The item must pass a quality inspection by our warehouse team upon its return. Any damage or signs of use may result in a partial refund or rejection of the refund request.

The Refund Process

1. Initiate Return: Contact our customer service team to request a return authorisation.
2. Item Collection: We will arrange a collection of the item on a mutually agreed date.
3. Warehouse Inspection: Once the item arrives at our warehouse, it will be inspected to ensure it meets the eligibility criteria. This typically takes 2-3 business days.
4. Refund Processing: If the inspection is successful, we will process your refund.

You will be kept informed via email at each stage of this process.

Refund Timeframes

Once a refund has been approved, refunds are typically processed within 5-10 business days. The funds will be credited back to your original method of payment. Please note that it can sometimes take a few additional days for the refund to appear on your bank or credit card statement, depending on your card issuer's policies.

Non-Refundable Items

Please note that the following are non-refundable:

• Original delivery charges (if any).
• Return collection fees.
• Installation service fees.
• Any bespoke or made-to-order items.

Restocking Fees

We do not charge a restocking fee for any eligible returns that comply with our policy.