Returns Policy

30-Day Returns Policy

At ShedVault, we want you to be completely satisfied with your purchase. If you have changed your mind, you can return your item to us within 30 days of the delivery date for a refund or exchange, subject to the conditions below.

Conditions for Return

• The item must be unused, unassembled, and in a resalable condition.
• The item must be in its original packaging, with all components, instructions, and fittings included.
• You must notify us of your intent to return the item within 30 days of receiving it.

Please note that we are unable to accept returns for products that have been assembled, customised, or altered in any way.

How to Initiate a Return

To start the return process, please contact our customer service team via email or phone with your order number and the reason for the return. Our team will provide you with a return authorisation and guide you through the next steps. Please do not send items back without prior authorisation.

Collection and Costs

Due to the size and weight of our products, you will be responsible for the cost of the return carriage. We can arrange for our logistics partner to collect the item from you, and the cost for this service will be deducted from your total refund amount. We will confirm this cost with you before arranging the collection.

Exchanges

If you would like to exchange your product for a different one, please contact us. We will process the return of the original item and help you place a new order for your desired product.

For more detailed information on the refund process, eligibility, and timeframes, please see our full Refund Policy.